Updated December 2008
Tax Free Travel take our obligations with regard to your personal information seriously.
The information we collect about you and the way we use it.
You may be asked to give us personal details when purchasing, registering or subscribing to a Tax Free Travel service or product, taking part in customer research and surveys, service or product trials, entering competitions or providing feedback on various issues relating to Tax Free Traveler. If you give us your personal details we will inform you of the uses we make of that information at the time we collect it from you.
If you are giving us your personal details in the course of purchasing, registering or subscribing for a service, then we will of course use it in order to provide you with that service. We will use your information to communicate with you and to personalise our service. We may contact you by post, email, or telephone (including mobile SMS).
We may use your information to send you offers and news about our services or products or those of other carefully selected companies which we think may be of interest to you. Your confirmation emails may also include marketing material which we think may be of interest to you. We do our best to tailor this information so that it will be useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.
We may disclose your personal information to others where we are required or permitted to do so by law, or if you send us any material that is unlawful, offensive, abusive, threatening, defamatory, obscene, discriminatory or infringes the rights of anyone else, in order to prevent you from continuing to do so. If you are under 16 you must obtain consent from a parent or guardian before providing us with any personal information.
All personal information is held in a secure environment. We shall hold your personal information for as long as necessary in order to provide the relevant service, and monitor the service over a reasonable period of time or for as long as may be reasonable given the circumstances in which the information is provided.
Tax Free Travel collects information about your use of the Websites from cookies.
When you enter the Websites your computer will automatically be issued with a cookie. A cookie is a small text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.
Tax Free Travel cookies record those areas of the Websites that have been visited by your computer, for how long and what activity was undertaken on the Website. We do this so as to understand which are the most popular parts of the Websites, and also to improve your experience. For example, cookies that we use ensure that some promotional items, such as pop-ups and overlays, do not appear too many times on the same visit to the Website.
In addition, we would also like to make you aware that, although external to Tax Free Travel, third party cookies are served on the Websites and can be used to track internet activity after a user has left the Website. Third party cookies usually have a long lifetime as they are ‘harvested’ and ‘refreshed’ whenever a user visits a page where the same or a similar cookie is being used.
You are not obliged to accept cookies. You have the opportunity to set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that your experience of using the Websites may be impaired as we will be unable to personalise aspects of your use of the Websites.
Your rights under the Data Protection Act
Under the Data Protection Act, you have the right to ask us what information we hold about you, the source of that information, and the uses to which it has been put. Such a request must be in writing and should be directed to the address on our contact page.
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Tax Free Travel in the future, please can contact us.